Customer Support & FAQs

Your Satisfaction, Our Priority.

At Juuri Grow, we believe in nurturing relationships, just as we nurture our gardens. We're committed to ensuring that every interaction with us is smooth, pleasant, and fruitful. Below, we've addressed some frequently asked questions to assist you better. If you don't find your answer here, our dedicated customer support team is always at hand to help.

Frequently Asked Questions

1. How long does shipping take?
   Our standard shipping takes 3-7 business days inside mainland Europe. However, for expedited shipping options, please refer to our Shipping page or contact our support team.
2. Do you ship internationally?
   We provide international shipping on demand, primarily for wholesale and larger quantity orders. For more details or to discuss bulk shipments, please visit our Wholesale & Partnership page or get in touch directly.
3. How can I track my order?
   Once your order is shipped, we'll send you a tracking number via email. Simply enter this number on our 'Track Order' page to see your order's status.
4. What is your return policy?
   We operate under a 14-day return policy. If you're unsatisfied with your purchase for any reason, please reach out to our support team. For detailed terms and conditions, refer to our Return Policy page, where we'll guide you through the process.
5. How do I become a reseller?
   We're thrilled you're interested! Simply head over to our 'Wholesale & Partnership Opportunities' section to learn more and apply.
6. Do you offer support for product setup?
   Absolutely! Our expert team is available to guide you through any product setup or usage queries. Reach out through our Contact page for swift assistance.

Can't find what you're looking for?
Our customer support team is eager to assist. Use our Contact page to get in touch, or drop us an email at [service@juurigrow.com]. We promise a prompt response, because your queries matter to us.