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Return & Refund Policy of Juuri Grow Ltd
Your Satisfaction is Our Priority At Juuri Grow Ltd, we're committed to offering products that enhance your gardening experience. We understand that sometimes, things might not turn out as expected. That's why we've implemented a clear and straightforward return policy to ensure your confidence in every purchase.
1. 14-Day Refund Policy: If for any reason you're not completely satisfied with your purchase, you can return the product within 14 days from the pickup date. We'll process a full refund upon receiving the returned item. Please note, the shipping cost and processing cost (9,90€) for these returns will be the responsibility of the buyer.
2. Malfunctioned Products: If the product you've received is malfunctioned, not working, or doesn't match its description, please contact us immediately. We'll arrange a return, and the shipping costs will be on us. Furthermore, a full refund or replacement, as per your preference, will be processed once we've inspected the item.
3. Return Process:
- Contact our customer service team and provide details of your order and reason for the return.
- Securely pack the item and include any original packaging, if possible.
- Once the return is approved, we'll provide you with instructions on where to send the product.
- Refunds will be processed to your original payment method within 5-7 business days of receiving the returned product.
- For uncollected shipments, we charge the customer an additional fee determined by the transport company.
4. Exclusions: Please note that certain items may be exempt from returns if they're opened or used. Ensure you check the product description or contact our customer support for clarification.
5. Customer Commitment: We value your trust in Juuri Grow Ltd. Our team is dedicated to ensuring every customer's satisfaction, and we're always here to assist. If you have any questions or concerns about your purchase, don't hesitate to reach out.
Thank you for choosing Juuri Grow Ltd. Happy growing!